Returns & refunds

Right of withdrawal

When you shop online, you have a statutory 14-day right of withdrawal. The period starts when you receive the goods. You do not have to give a reason for exercising this right.

Our extended return period

In addition to your statutory rights, HomeOne offers a 30-day return period for unused goods in their original condition. The 30-day period is a voluntary return option and does not limit your statutory rights.

How to request a return

Contact us at info@nordalb.dk with your order number and the items you wish to return. We will provide the return instructions and the correct return address before you send the parcel.

Condition and return costs

Please return goods securely packed and in substantially the same condition as received. You are normally responsible for the direct return cost unless the item is defective, incorrect or we have agreed otherwise. If you have handled the goods beyond what is necessary to assess their nature, characteristics and function, we may deduct the resulting loss in value.

Refunds

Once the return has been approved, we refund the amount due to the original payment method. We may withhold the refund until we have received the goods or you have provided proof that they have been sent back.

Exceptions

The right of withdrawal may not apply to certain goods, including sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, personalised goods and other statutory exceptions. Any applicable exception will be stated before purchase.

Defective or incorrect goods

You have a 2-year statutory right to make a complaint about defects covered by Danish consumer law. Contact us as soon as possible with your order number and a description or photo of the issue, and we will help with the next step.